Shipping & Returns

COVID-19 Update

We are currently open and shipping orders but please allow for delays in delivery as we adapt to working remotely. Our repair services are still operating so please get in touch if you wish for us to take a look. With the well-being of our craftsmen in mind, we are implementing government guidelines and social distancing in our workshop to ensure a safe environment. All our deliveries are contactless via DHL so you do not need to provide a physical signature. Our couriers are following government advice to minimise the risks to an acceptably low level.

 

Thank you for your continued support to our local craftsmanship industry.

Shipping Policy

We hold a small stock but most of our pieces are made to order by our craftsmen. Pieces take around 2 weeks to make so delivery can take between 4 to 8 weeks from purchase. Please do get in touch for enquiries on expedited shipping.

 

All our orders are shipped signed-for first class via DHL with tracking information and insurance during transit.

 

We are shipping worldwide but we cannot be held responsible for delays due to customs. Import duties and taxes are not included in the purchase price and customers are responsible for any customs and duties fees that may be incurred.

 

We are not responsible for items not received due to an incorrect or an incomplete shipping address. We are unable to refund or replace lost or stolen packages that have been confirmed as delivered. Please ensure your delivery address is correct and you indicate a secure place if you are not present to sign for your order.

Return & Exchange Policy

We offer free returns within 30 days of purchase. If you would like to request a return, please get in touch at hello@houseofbenney.com so we can organise a courier pickup.

 

Additional shipping costs including, but not limited to, duties on international shipments are non-refundable.

 

Items must be sent back unworn and in their original packaging for a full refund. Refunds are processed once the item has been received.

 

Engraved items are non-refundable.

FREE SHIPPING WITHIN THE UK

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